Tikudziwa kuti, monga mtundu wa zida zapanyumba zokhala ndi chikoka chamtundu, dongosolo lantchito labwino ndilofunika kwa ife. Kutengera ndi “kasitomala-centric” njira, tamanga magawo awiri, Customer Service Management Division ndi Technical Support Division. Magawowa alipo kuti athane ndi vuto lililonse ndi madandaulo amakasitomala, ndi kulephera kwazinthu. Ndiyeno m'tsogolo, ndithudi kupewa chilichonse angathe mankhwala kulephera. Akatswiri athu opanga zinthu amakuyankhani mwachangu kwambiri ndikusamalirani, pakufunsa kulikonse, tonse tidzadutsa m'nkhani ina ndikuwonetsetsa kuti vutoli lithetsedwa.