Rea tseba hore, joalo ka mofuta oa thepa ea thepa ea ka tlung e nang le tšusumetso ea mofuta, sistimi e phethahetseng ea ts'ebeletso e bohlokoa ho rona. E thehiloe ho “moreki-centric” katamelo, re ahile likarolo tse peli, Customer Service Management Division le Technical Support Division. Likarolo tsena li teng ho sebetsana le bothata bofe kapa bofe ka litletlebo tsa bareki, ka ho hloleha ha lihlahisoa. 'Me joale nakong e tlang, ha e le hantle hape qoba ho hlōleha ha sehlahisoa leha e le sefe. Baenjineri ba rona ba lihlahisoa ba tla u araba kapele haholo 'me ba u hlokomele, bakeng sa potso e' ngoe le e 'ngoe, kaofela re tla bua ka nyeoe e fapaneng mme re netefatse hore bothata bo rarolloa.