Siyazi ukuthi, njengophawu lwehadiwe yefenisha enethonya lomkhiqizo, uhlelo lwesevisi oluphelele lubalulekile kithi. Ngokusekelwe ku- “ikhasimende-centric” indlela, sakhe izigaba ezimbili, Uphiko Lokuphathwa Kwezinkonzo Zekhasimende kanye Nophiko Lokwesekwa Kwezobuchwepheshe. Lezi zigaba zikhona ukuze zibhekane ngempela nanoma iyiphi inkinga ngezikhalazo zamakhasimende, ngokwehluleka komkhiqizo. Bese kuthi ngokuzayo, vele futhi ugweme noma yikuphi ukwehluleka komkhiqizo okungenzeka. Onjiniyela bethu bomkhiqizo bazokuphendula ngokushesha okukhulu futhi bakunakekele, kuyo yonke imibuzo, sizobhekana necala elihlukile futhi siqinisekise ukuthi inkinga iyabhekwana nayo.
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I-Customer Centric-Tallsen Meticulous Service System
2024-05-11
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