PROCESS MANAGEMENT: The commitment to Quality of office furniture accessories in Tallsen Hardware is based on the understanding of what is important for the success of customers. We have established a Quality Management framework that defines processes and assures the proper execution. It incorporates the responsibility of our employees and enables efficient execution across all parts of our organization.
The product mix under Tallsen brand is key to us. They sell well, sales making up a great proportion in the industry. They, based on our efforts into market exploration, are step by step accepted by users in different districts. In the meantime, their production is expanded year by year. We may continue increasing the operating rate and expanding the production capacity so that the brand, in large scale, will be known to the world.
In order to deliver satisfactory service at TALLSEN, we have employees who really listen to what our customers have to say and we maintain a dialogue with our customers and take note of their needs. We also work with customer surveys, taking into consideration the feedback we receive.
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