Here is the story about Trouser Rack. Its designers, coming from Tallsen Hardware, developed it after their systematic market survey and analysis. At that time when the product was a newcomer, they certainly were challenged: the production process, based on the immature market, was not 100% capable of producing 100% quality product; the quality inspection, which was a little different from others', was adjusted several times to get adapted to this new product; the clients had no willingness to try it and give feedback...Fortunately, all these were overcome thanks to their great efforts! It was finally launched onto the market and is now well received, thanks to its quality assured from the source, its production up to the standard, and its application widely expanded.

Tallsen products outperform the competitors in all respects, such as sales growth, market response, customer satisfaction, word of mouth, and repurchase rate. The global sales of our products show no sign of decline, not only because we have a large number of repeat customers, but also because we have a steady flow of new customers who are attracted by the larger market influence of our brand. We will constantly strive to create more highly internationalized, professional branded products in the world.

We would like to think of ourselves as providers of great customer service. To provide personalized services at TALLSEN, we frequently conduct customer satisfaction surveys. In our surveys, after asking customers how satisfied they are, we provide a form where they can type out a response. For example, we ask: 'What could we have done differently to improve your experience?' By being upfront about what we're asking, customers provide us with some insightful responses.