Tallsen Hardware clearly knows that inspection is a key element of quality control in the manufacturing of furniture hinges. We verify product quality on-site at different stages of the production process and prior to its dispatch. With the use of inspection checklists, we standardize the quality control process and the quality problems can be delivered to each production department.

Tallsen works closely with our customers and we provide cost-effective products for the industry. One of the characteristics our customers value about us the most is our ability to respond to their requirements and working with them to provide high performance products. Our large number of repeat customers shows our commitment to the high quality products.

To provide high customer satisfaction for customers at TALLSEN is our goal and a key to success. First, we listen carefully to customers. But listening is not enough if we don’t respond to their requirements. We gather and process customer feedback to truly response to their demands. Second, while answering customers' questions or solving their complaints, we let our team try to show some human face instead of using boring templates.