Guided by shared concepts and rules, Tallsen Hardware implements quality management on a daily basis to deliver 22 inch soft close undermount drawer slides that meet customer's expectations. Every year, we establish new quality targets and measures for this product in our Quality Plan and implement quality activities on the basis of this plan to ensure high quality.
Customer satisfaction is of central importance to Tallsen. We strive to deliver this through operational excellence and continual improvement. We measure customer satisfaction in several ways such as post-service email survey and use these metrics to help ensure experiences that surprise and delight our customers. By frequently measuring customer satisfaction, we reduce the number of unsatisfied customers and prevent customer churn.
Customer service is an important part of maintaining ongoing client relationships. At TALLSEN, customers not only can find a wide variety of products, including 22 inch soft close undermount drawer slides but also can find many considerate services, including helpful suggestions, high-quality customization, efficient delivery, etc.
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